RETURNS AND EXCHANGES
ACCEPTANCE OF THE GOODS
The buyer is responsible for inspecting the goods for any faults and notifying us within 5 working days of receiving the goods should there be any faults.
If you are not satisfied with your online purchase, you may return the goods within 14 days from the original purchase date. To qualify for a refund, the goods must be returned in their original, unused condition with original tags and packaging.
*We do not offer refunds for change of mind purchases.
*Sales items can only be exchanged or refunded if the goods are faulty.
*Refunds and exchanges are not available on free promotional items.
If you wish to exchange your online purchase, we will happily do so. Unfortunately, we don't offer a free two-way returns service unless the goods received are faulty, damaged or incorrect. For peace of mind, we suggest using tracked post as we are not liable for lost return parcels.
Please allow 7 working days for us to receive your goods. Once received, we will inspect and process the goods within 2 working days. We will email you confirmation of your refund and how it is being processed. In most cases, refunds should appear in your account within 1-5 working days.
RETURNS AND EXCHANGE PROCEDURE
Send a copy of your invoice or order confirmation back with the unwanted goods.
Highlight or circle the item/s you would like to return.
Pack the item/s with your invoice in a carton or satchel. Ensure the goods are packed properly as we won't accept damaged items unless faulty.
Attend your local post office and post the goods to 1/4 Industry Boulevard, Carrum Downs VIC 3201.
TERMS AND CONDITIONS
Goods must be returned or exchanged within 14 days from the original purchase date.
We will not accept goods that are missing tags, worn, altered or washed unless faulty.
We will not accept goods that have marks, stains and rips unless faulty.
Shipping charges incurred at checkout are non-refundable.
Online purchases cannot be returned in person. Online purchases may only be returned by sending them to the returns address as per the "Returns and Exchange Procedure" noted above.
If you have any queries, please contact us at firstname.lastname@example.org.